Shipping policy

1. Processing Time:

Orders are typically processed within 1-2 business days after payment conformation. Some orders may require additional processing time.

2. Shipping Method:

We offer standard delivery which usually takes 3-5 business days. However we unfortunately can't be responsible for shipping delays.

3. Shipping Costs:

Shipping costs are calculated at checkout and based on the weight and dimensions of your order.

4. International shipping:

Currently we only ship within the UK. For international shipping enquiries please contact us through the 'contact us' page on our store.

5. Tracking Information:

Once your order is shipped, you will receive a conformation email with tracking information. This allows you to monitor the status of your package.

6. Address Accuracy:

Customers are responsible for providing correct and accurate shipping addresses. We can not be liable for delays or non-delivery due to incorrect information.

7. Lost or Damaged Items: 

In the rare event of damage or lost items please contact us via our 'contact us' page within 7 days or receiving your order.

8. Returns and Refunds:

Please refer to our Returns and Refunds policy for information on returning items and obtaining refunds.

9. Unavoidable Incidents:

We are not responsible for delays or failure to fulfill orders due to circumstances beyond our control, such as natural disasters, strikes, or other unforseen events.

10. Contact information:

For any shipping-related enquiries, please contact us via the 'contact us' page or send an email to contact@onthetrowelsalesandmarketing.com